Cancellation Policy
The rules for canceling a reservation and any penalty.
Definition
Cancellation Policy is The rules for canceling a reservation and any penalty. It comes up most often when a reservation is being accepted, changed, extended, or closed within the rules of the stay.
The term keeps showing up because stay controls protect both guest experience and calendar accuracy because timing mistakes spill into the next booking. The term matters whenever operations need clean arrival and departure expectations.
Use cases
Use Cancellation Policy to set clear arrival, departure, and change rules around each stay.
Review Cancellation Policy when the team needs to show what happens when a guest extends, cancels, or never arrives.
Track Cancellation Policy so operations can keep reservation timing from spilling into the next booking.