Chargeback
A reversed card transaction disputed through the payment network.
Definition
Chargeback is A reversed card transaction disputed through the payment network. Teams usually run into it when the expected payment did not land cleanly and the team has to decide how to recover the balance.
What makes it useful is that failed collections create both cash-flow risk and resident-service risk if the next step is unclear. Repayment plans and disputes only work when the original charge history is easy to trace.
Use cases
Use Chargeback to choose the right recovery path after a payment fails or reverses.
Review Chargeback when the team needs to show the resident what has to happen before the balance is cleared.
Track Chargeback so operations can keep repayment and dispute handling tied back to the original charge history.