Guest Messaging
The communication flow with guests before, during, and after stay.
Definition
Guest Messaging is The communication flow with guests before, during, and after stay. It comes up most often when guests need clear instructions, communication, or approval before and during the stay.
The term keeps showing up because guidance terms matter because they reduce surprise, misuse of the property, and last-minute support load. The best operators use them to answer questions before the guest has to ask.
Use cases
Use Guest Messaging to answer common guest questions before they turn into support tickets.
Review Guest Messaging when the team needs to screen or guide the stay before property misuse becomes a problem.
Track Guest Messaging so operations can keep communication consistent from booking through departure.