Guest Screening
Reviewing a guest before accepting a reservation.
Definition
Guest Screening is Reviewing a guest before accepting a reservation. In day-to-day operations, it matters when guests need clear instructions, communication, or approval before and during the stay.
Operationally, it matters because guidance terms matter because they reduce surprise, misuse of the property, and last-minute support load. The best operators use them to answer questions before the guest has to ask.
Use cases
Use Guest Screening to answer common guest questions before they turn into support tickets.
Review Guest Screening when the team needs to screen or guide the stay before property misuse becomes a problem.
Track Guest Screening so operations can keep communication consistent from booking through departure.