House Manual
The guide explaining house rules and how to use the property.
Definition
House Manual is The guide explaining house rules and how to use the property. Teams usually run into it when guests need clear instructions, communication, or approval before and during the stay.
What makes it useful is that guidance terms matter because they reduce surprise, misuse of the property, and last-minute support load. The best operators use them to answer questions before the guest has to ask.
Use cases
Use House Manual to answer common guest questions before they turn into support tickets.
Review House Manual when the team needs to screen or guide the stay before property misuse becomes a problem.
Track House Manual so operations can keep communication consistent from booking through departure.