Incident Report
The record created when an operational issue occurs.
Definition
Incident Report is The record created when an operational issue occurs. In day-to-day operations, it matters when an issue has been logged and someone has to decide who owns it, how fast it moves, and when it escalates.
Operationally, it matters because incident control keeps small problems from bouncing between teams until they become bigger ones. Queue discipline is what turns a busy building into a manageable one.
Use cases
Use Incident Report to assign ownership and urgency the moment an issue is logged.
Review Incident Report when the team needs to show when a request should escalate instead of sitting in queue.
Track Incident Report so operations can keep busy operational queues manageable instead of chaotic.