Maintenance Backlog
Open maintenance work that has not been cleared yet.
Definition
Maintenance Backlog is Open maintenance work that has not been cleared yet. Teams usually run into it when service promises need to be turned into measurable response and closeout times.
What makes it useful is that timing standards are what separate a well-run maintenance team from a backlog that only looks busy. They are especially useful when comparing vendor performance or resident experience across buildings.
Use cases
Use Maintenance Backlog to measure whether response and close times are actually meeting promise.
Review Maintenance Backlog when the team needs to compare vendors or buildings on the same service standard.
Track Maintenance Backlog so operations can show whether backlog is a workload issue or a speed issue.