Real estate and property glossary
Plain-language definitions for rental operations, owner reporting, maintenance workflows, and property performance tracking your team can reuse.
Segmentation
Grouping records so performance can be compared by type.
Service Charge
A recurring charge for shared services or common operations.
Service Level Agreement
The expected standard and timing for service delivery.
Service Recovery
The actions taken after service failure to rebuild trust.
Showing
A scheduled visit where a prospect sees the unit.
Snapshot Report
A point-in-time summary of current performance.
Stabilized Occupancy
The occupancy level reached after lease-up volatility settles.
Standard Operating Procedure
The documented method for repeating a task consistently.
Stay Extension
Adding more nights to an active reservation.
Sublease
Renting a unit from the original tenant instead of the owner.
Tenant Screening
Reviewing applicants before approval.
Tenant Turnover
How often residents leave and are replaced.
Ticket Queue
The ordered backlog of service requests waiting to be handled.
Tour Request
A prospect request to schedule a property visit.
Tour-to-Application Rate
The share of tours that become submitted applications.