Review Score
The rating given by a guest after the stay.
Definition
Review Score is The rating given by a guest after the stay. In day-to-day operations, it matters when the team is charging for turnover, collecting local tax, or reading the score left after the stay.
Operationally, it matters because these terms shape both margin and reputation, which is why they rarely belong in separate conversations. A clean stay operation makes fees defensible and reviews easier to improve.
Use cases
Use Review Score to explain why the stay carried extra fee or tax detail.
Review Review Score when the team needs to tie review outcomes back to the actual stay experience and turnover quality.
Track Review Score so operations can improve margin and guest sentiment without treating them as separate problems.