Give residents a direct line and give your team a shared queue
Resident requests lets residents submit service requests through the portal and gives staff a single queue to review, prioritize, and resolve them so the team always knows what needs attention.
Connected areas inside Hausive
Resident requests connects portal submissions to the operational records the team needs to respond and follow up.
Maintenance
Requests that need repair work can be converted to maintenance tickets in one step.
Tenants
Requests are linked to the resident who submitted them for context and history.
Notifications
New and unresolved requests surface in the team notifications feed.
How teams usually run it
Residents submit a request through the portal, staff review it in the queue, then route or resolve it while the original context stays attached.
Resident submits a request
The resident logs a request through the portal with the relevant details attached.
Staff review and triage
The team reviews the queue, assesses priority, and routes the request to the right person or workflow.
Resolve and close out
Once actioned, the request is marked resolved and the history stays visible for future reference.
What gets easier
Response times improve and residents stay informed when requests have a clear path from submission to resolution.
Faster response times
A shared queue means requests are never missed or buried in a personal inbox.
Better resident experience
Residents have a clear channel to raise issues and can see their requests are being handled.
Cleaner service history
Every request and its resolution stay on record alongside the tenant and property they relate to.
Want a cleaner way to handle resident requests?
We can show you how Resident requests keeps the portal submission, context, and follow-up in one place from receipt to resolution.
More Operations modules
Facilities
Catalog shared spaces, service rooms, and site assets so every property has a cleaner operational record.
Amenities
Track amenity availability and resident-facing services from the same operating record as the rest of the property.
Utilities
Keep meters, readings, and utility billing inputs tied to the property instead of rebuilding them at billing time.