Privacy Policy

Hausive (a product of ERMA Group Co., Ltd.) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, products, and related services (collectively, the "Services").

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Scope

This policy applies to information we process through:

• The Hausive marketing website and customer support channels.
• Hausive applications, dashboards, and related account services.
• Communications you send to us by email, forms, chat, or phone.

2. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

• Information you provide. This may include your name, email address, phone number, billing details, company information, account credentials, property and tenancy data you submit, and communications with our team.
• Information collected automatically. This may include IP address, device and browser type, operating system, referring URLs, pages viewed, timestamps, and feature interactions.
• Cookies and similar technologies. We use cookies and related tools for security, authentication, performance, preferences, and analytics.
• Information from third parties. We may receive information from payment processors, analytics providers, communication tools, identity providers, and partners that help us operate the Services.

3. How We Use Information

We use information to operate and improve the Services, including to:

• Provide, maintain, secure, and troubleshoot the Services.
• Process transactions, billing, renewals, and account administration.
• Communicate with you about support, product updates, legal notices, and service messages.
• Analyze usage trends to improve features, usability, and reliability.
• Personalize content, evaluate marketing performance, and prevent abuse or fraud.
• Enforce our legal terms and comply with legal obligations.

4. Legal Bases for Processing

When required by law, we process personal data under one or more legal bases:

• Performance of a contract with you.
• Compliance with legal obligations.
• Our legitimate interests (for example, security and product improvement).
• Your consent, where required and obtained.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers that help us host, secure, analyze, communicate, and bill.
• Affiliates or business entities under common control with ERMA Group Co., Ltd.
• Professional advisors, auditors, and legal counsel where needed.
• Government authorities or third parties when required by law or to protect rights, safety, and security.
• Successors in connection with a merger, acquisition, reorganization, financing, or sale of assets.

6. International Data Transfers

We may process and store data in countries other than your own. Where required, we use appropriate safeguards for international transfers.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including to provide Services, resolve disputes, enforce agreements, and comply with legal obligations.

8. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You may also opt out of marketing communications at any time.

To exercise rights requests, contact us at legal@hausive.com .

10. User Data Deletion

You may request deletion of your account and associated personal data at any time by contacting legal@hausive.com from the email address linked to your account.

Once we verify the request, we will delete or irreversibly anonymize personal data that is no longer needed to provide the Services, typically within 30 days. We may retain limited information when required for security, fraud prevention, dispute resolution, backups, or legal compliance.

If you created or used your account through Google Login, Facebook Login, or Apple Login, or another third-party identity provider, you may also remove Hausive access from that provider’s account settings. Removing the connection does not automatically delete your Hausive account, so you should still send a deletion request if you want your Hausive data removed.

11. Cookies and Tracking Choices

Most browsers let you control cookies through their settings. Disabling certain cookies may affect some features or functionality of the Services.

For more detail, see our Cookie Policy .

12. Children's Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes may be communicated through the Services or by email.

14. Contact Us

If you have questions about this Privacy Policy, contact:

Hausive, c/o ERMA Group Co., Ltd.

85 Le Van Huan, Tan Binh Ward, Ho Chi Minh City 72100, Vietnam

Email: legal@hausive.com

Business Registration Number: 0318944433